Our mission is to always exceed customer expectations and provide superior after-sales service if this aligns with your goals, see our openings below and apply for a career with our team.

Position Summary: 

Reporting to the General Manager, the Project Coordinator is primarily responsible for coordinating the day-to-day progress of the new home files at the head office. The Project Coordinator handles the building process of each home by coordinating information between Sales, Design, Construction, Accounting and Client Care, and compiles Pre-construction packages for the construction team. The Project Coordinator is also responsible for supporting estimating and the Buildtopia software system maintenance.

Position Responsibilities:

  • Manage and monitor the progress of each file from purchase through warranty. Coordinate the lot specific house plan, site plan, truss, windows and HVAC design through appropriate trades. Prepare and submit for building permit, coordinating cheque requisitions for building permit and DCs fees. Add all upgrades and extras to construction plan in a clear legible manner. Include specific detailed information such as fireplace, appliances, specialty/custom changes. Review plans ensuring required details are added. Check window order for completeness
  • In collaboration with the Interior Design Consultant, all file content will be reviewed and accuracy acknowledged by signing off/initialing, prior to file being sent out to site
  • Meet with the General Manager and Director of Construction when permits and plans are ready for construction; review all changes and details; request all online setups such as locates and utilities
  • Organize site package including all upgrades and extras ensuring accurate and complete information
  • Maintain Pre-Construction schedule. Manage information from Sales to Décor
  • Positively support the customer care philosophy of providing a high level of customer service while exceeding customer expectations, both internal and external
  • Assist with Quality Assurance Inspections (QA) and Pre-Delivery Inspections (PDI) when required.
  • Receive, investigate, and respond with resolutions to customer concerns escalated by Client Care Coordinator as required. Forward to the General Manager if unable to resolve in a timely fashion
  • Input approved budgets for home styles and trade contracts into HOMES
  • Manage, issue and receive signed Purchase Orders with trade partners for standard and upgrade work
  • Assist with developing and maintaining trade contracts and scopes of work to obtain a thorough knowledge of all contract agreements
  • Approve for payment and monitor all repair/customer service material invoices
  • Receive service reports and be aware of trade partners’ responsiveness and quality of workmanship
  • Assist with tender release and tender closings, summarizing and organizing all information for production sites
  • Send out requests for base contract pricing for custom sites. Build and maintain base budget, extras and actual costs
  • Finalize and release POs once approved

Education, Experience and Skill Requirements:


  • Two – three years’ post-secondary education in business or construction management or related diploma
  • Conestoga College Architectural Construction Engineering Technology diploma (ACET) or Residential Construction is an asset

Experience and Skills:

  • Three years’ experience in the Residential/Home Building industry
  • Two to three years project coordination/management experience with demonstrated ability to work efficiently
  • Demonstrated superior customer service aptitude with the ability to resolve problems effectively and deal professionally with the team and customers
  • General knowledge and familiarity with industry terms, blueprints and trade contracts
  • Overall knowledge and familiarity with Tarion warranty, implementation, terms and service requirements
  • Excellent computer skills with a thorough working knowledge of Microsoft Office, Outlook and Excel. Knowledge of database coordination
  • Ability to set priorities, meet deadlines, and manage variable workloads
  • Energetic, outgoing, engaging personality with excellent written and verbal communication skills
  • Valid drivers license and reliable vehicle for driving to and from sites when required

Working Hours:

  • Monday – Friday: 8:00 a.m. to 5:00 p.m. (Allows for a one-hour lunch)

Working Conditions:

  • Requires concentration in a fast-paced office environment
  • Some travel from office to construction sites and homeowner homes


  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care